customerservice@zaccardis.com
ABOUT US & Policies
We are passionate about out products and believe you will be too! At Zaccardi's, we carefully select products that we would be proud to own or give to our loved ones. Whether you are looking for a coffee maker, esrpesso machine, gourmet gift basket, waffle maker or a special gift, we have a product for you. Our Philosophy is to provide the highest quality products and trusted brands that will please both the novice and the connoisseur. Detailed product descriptions, videos and other resources make the selection the right product easier than ever.
We also realize that great products and selection must be coupled with top-notch customer service. We offer all of the convenience of ordering on the Internet, E-Z returns and a 30 day satisfaction guarantee (see terms and conditions below), but also know that sometimes you want contact with a live person. That is why we have our toll free line staffed during normal business hours as well as an online chat feature and email customer response. We want you to feel comfortable with your purchase and the company you are purchasing from. Our parent company,
Theme Gifts, Inc. operates several popular sites that have been honored with Yahoo! Store's top service award and excellent ratings on BizRate.com. These awards and ratings are based on real customer feedback.
Zaccardi's is dedicated to meeting our customer's needs, so please feel free to contact us with special requests or to give us feedback on both our products and our site.
We strive to represent the most accurate information on our site as possible. However, occassionaly there will be a typographical error. Should we find an error, we will notify you of the correction prior to charging and shipping your order for approval. We are not responsible for typographical errors. Product specifications are subject to change without notice. While we try to indicate current stock status on our site, inventory levels are not always represented in real time and availability of merchandise is not guaranteed. We reserve the right to cancel orders.
Jewelry: We strive to present the most accurate information available for our jewelry items, but due to manufacturing tolerances and variations in manufacturer’s measurement systems, as well as subjective rating procedures, all jewelry specifications must be considered approximate. It is standard industry practice to treat or enhance most gemstones with processes such as, but not limited to, heating, oiling, irradiation, dying, coating, etc. Since gemstones are sourced from many different countries, manufacturers often are not aware of all treatment or enhancement processes used. Unless otherwise stated, assume gemstones have undergone a standard treatment or enhancement method. All Diamond weight(s) shown in fractions in this website are approximate, with the following typical weight tolerance: ¼ ct. 0.23-0.27, 1/3 ct. 0.31-0.35, ½ ct.0.48-0.52, ¾ ct.0.73-0.77. We want you to be satisfied with your fine jewelry purchase so, jewelry items can be returned under our standard return policies. Please note, jewelry can only be returned in new, unaltered condition. Any jewelry showing signs of wear, sizing, engraving or any other alteration will not be accepted for return.
SECURE ORDERING
Order information is collected on secure servers operated under the Yahoo! Store system so you can be confident that your personal information is well protected. We also do not sell your personal information to other companies. See our privacy policy for details.
CONTACT US
We can be reached at the following e-mail address:
customerservice@zaccardis.com
Or give us a call at 1-866-675-7790 or 914-721-6043
Or mail us at:
Zaccardi's
4 Grayrock Rd
Scarsdale, NY 10583
SHIPPING INFORMATION
We ship using a number of carriers including UPS, USPS and FedEx at our discretion. Shipping charges vary per item and are calculated based on the weight of the package and the "ship to" address. Shipping costs are calculated real time with information received from the UPS web site. Should the UPS web site be down when you are trying to place your order, you may experience a delay, followed by a $0 shipping charge. You will still be able to place your order. Shipping charges will be added when your order is shipped. Most in stock items will ship by the following business day. Many orders placed early in the day will ship the same day. Delays may occur due to our fraud protection and verification procedures. We are not responsible for delays due to these procedures. Priority shipping charges may be more than indicated based on shipping box size. We will contact you for authorization if actual shipping charges are greater than shown. Estimated ground shipping times are displayed in the map below. The numbers on the map represent UPS ground transit times for items shipping from our warehouse and are in addition to the number of days it takes to ship from our warehouse. Most items ship from our main warehouse but on occasion, we may need to ship directly from the manufacturer or a regional warehouse. If an item is out of stock, we may opt to ship vendor direct or from an alternate distributor. In these cases the shipping charts will not apply. For this reason, the only way to guarantee delivery by a certain date is to select an express shipping option. Please keep in mind that shipping days are considered business days. Carrier holidays do not count as shipping days. For instance, UPS does not have normal operations on Saturdays, Sunday and major holidays. Do not count these days when calculating transit time. Friday of Thanksgiving week is also a UPS holiday. Express shipping times are also transit time from the time your order is shipped. Express shipments not delayed by fraud check procedures will normally ship the same day or by the following business day. Please allow one processing day to calculate total transit time. For instance, select next day air or next day air saver for delivery in 1-2 business days. Select second day air for delivery in 1-3 business days and select 3 day select for delivery in 1-4 business days. Ground shipments to the contiguous US are normally delivered within 1-7 business days but are not guaranteed. Super saver shipments are normally delivered in 1-10 business days.A current listing of holidays can be found on UPS.com and usps.com. Saturday and holiday deliveries are not available.
Some products, such as chocolates which can melt in warm climates, have shipping limitations.
SHIPPING COSTS To determine the shipping cost of an item, add it to your shopping cart and begin the check out process. You will not need to complete the order, but the ship to address is required to calculate shipping charges.
If an out of stock item is ordered, this item will automatically ship when it becomes available . If an out of stock item is ordered with an available item, your complete order will ship when the out of stock item becomes available. If you wish to have the available item shipped separately, additional shipping charges may apply. If you wish to have the available item shipped separately, please contact customer service.
Free items included with a purchase only ship via ground and may not arrive with the other items in your order.
To track the progress of your order, enter your order number on the tracking page. We reserve the right to ship via USPS or have products ship directly from our distributors at our discretion. Shipments via USPS or shipped from our distributors cannot be tracked from our tracking page. Shipments will normally register in the UPS system within 24 hours of pick up by UPS. If after a few days, your shipment can not be tracked, please contact us and we will be glad to give you an update on the shipping status.
Approximate UPS ground shipping times are displayed on the map below in UPS business days (Saturdays, Sundays and holidays are not UPS business days.)
E-Z RETURN POLICY / SATISFACTION GUARANTEE
If you are not fully satisfied with your NEW AND UNUSED purchase for any reason, you may return it within 30 days of for a full refund or credit of the item's purchase price less shipping & handling charges and if applicable, less any restocking fees per the terms and conditions below. Commercial coffee and espresso machines are not returnable. All items stated as "customer return" are final sale and not returnable. For electric home coffee and espresso machines, we allow trial of the machine to evaluate performance - please see details below. Some restrictions, conditions and exceptions do apply:
Terms and Conditions
- Since different items may have different return procedures, please contact us by filling out our E-Z Return form to obtain a return authorization (RA) number (also commonly referred to as a return of material authorization (RMA)number) and return instructions. Our returns department will promptly respond to your request, normally within 2 business day (please allow up to 4 business days for a response since request rates may vary) Click here
for our E-Z Return Form Some vendors require that you contact them directly when experiencing a problem with their item and will not allow us to accept returns directly. In these cases, we will provide instructions for contacting the vendor after you fill out the E-Z return form. Should you have any problems, we are here to assist you so please do not hesitate to contact us. Please contact us by email us with problems at customerservice@zaccardis.com.
- The return authorization number must be clearly written on the outside of the shipping box or the package may be rejected. All returns must be received by us within 30 days of initial shipment of your order from our warehouse, the vendor's warehouse when shipped vendor direct, or one of our partner warehouses. Items returned to us without a RA# will not be refunded in any way.
- All returns MUST include original boxes, packing material and all accessories including, but not limited to, warranty cards and manuals in like new condition. Except for electric home coffee makers and espresso machines, all items must be in new and unused condition. Do not write on or deface the original product box in any way. Please note that any mis-shipped or defective item that is not being exchanged for a comparative/same item is considered a "return" and a call tag will not be sent for such returns. It is the customer responsibility to pay for return shipping.
- Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. However, occasionally items can be damaged in shipping. Damaged items must be reported within 5 business days using our E-Z Return form and by contacting the carrier. If the item is shipped via a freight carrier, damage must be reported within 24 hours. In all cases, document the damage with the carrier, even if only slight damage is noted on the shipping box. If serious shipping damage is evident, you may reject the shipment with the carrier, documenting the damage with the carrier as the reason for the rejected shipment. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment. If a package is not damaged, do not refuse a shipment. Instead, return procedures must be followed or you may not quailify for a refund. Click here
for our E-Z Return Form
- If a part is missing from your product or an item is missing from your order, please contact customer service within 5 business days and we will arrange for the missing part to be sent if possible. If we determine that the missing part is not available, we will contact you with return instructions. Contact customer service in these cases by sending an email to customerservice@zaccardis.com
- All returns must be shipped with a reputable carrier using a trackable method and insured for the product's full value. Keep shipping documents for tracking information and insurance claims should your return be lost or damaged. We are not responsible for items lost or damaged in shipping. Returns may also be brought to our Zaccardi's retail store at 58A Christie Pl, Scarsdale, NY 10583.
- All images represent our products to the best of our ability within the limits of the internet and computer graphics. Unfortunately, individual computers reproduce color in vastly different spectrums, depending on video cards, monitor settings etc. In light of this we cannot guarantee that the image you see accurately portrays the actual product colors, texture or pattern. The customer will be responsible for all freight charges incurred in shipping and/or returning of products for this reason.
- For electric home coffee makers and espresso machines, we allow trial of the machine to evaluate performance. If you are not satisfied with the performance of you machine, you may return it within 30 days for store credit only toward the purchase of another machine. Sorry - only one used coffee maker or espresso machine return per customer. The return is subject to the remaining conditions stated in our policies except that we will permit the item to be used. For instance, it must be carefully cleaned and packed with all parts and accessories, must be received in our warehouse within 30 days of initial shipment, etc.
- All products must be clean and free of water. Extract ALL water from brew group and steam wand on all used espresso machines. Internal water can freeze or leak, causing serious damage to the machine. You will be charged for any damage caused by improper packing or water removal. If you have any questions, please contact customer service before shipping your machine. Products not meeting these requirements will be subject to a restocking fee to compensate for the time and material needed to replace the missing or damaged items.
- If "free gifts with purchase" items are not returned with the product, regular retail price of those items will be deducted from the refund or credit amount. Free items must be new and unused. Free food and coffee items are not returnable and the regular retail price will be deducted from your return.
- Actual shipping & handling charges will be deducted when free shipping is offered on an order.
- REFUSED SHIPMENTS: If a shipment is refused by the customer or recipient for any reason, the customer will be responsible for shipping charges in both directions.(If you have chosen SUPERSAVER, the shipping will be calculated and deducted from your credit). All refused espresso machines and drop ship orders will be charged a 10% restocking fee. If you decide in any way that you do not want your order before delivery, DO NOT refuse delivery. Once the item is delivered will be happy to issue an RMA for the item.
- All returns are inspected. Allow 1-3 weeks for processing. Allow 1-2 billing cycles for credits to appear. If upon inspection we find that a product is not defective as claimed, all shipping and handling and/or call tag fees in addition to other applicable fees will be deducted from any due credit or refund.
- Defective items will be exchanged for a new identical item (if a refurbished item is defective, it will be replaced with another refurbished identical item.) If the customer does not want an identical item, STORE CREDIT will be issued.
- Manufacturers are continuously updating their products. We strive to post the most up to date information and images on our site, however, product specifications and styles may vary slightly from the information posted on our site. We are not responsible for such discrepancies. We reserve the right to substitute similar products or containers in our gift baskets based on availability. Specifications and prices subject to change without notice.
- Shipping charges are not refundable.
- Return shipping is the customer's responsibility and will be not reimbursed.
- Extended warranty or product protection plans can not be returned once activated.
- Special order, customized or personalized items are not returnable. Built-in style products are not returnable.
- Food and coffee items are not returnable
- Many items, especially espresso machines and grinders, are tested or calibrated by the manufacturers or distributors prior to shipment. As a result, some new products may have signs of water or even coffee grinds. Home machines may show a dusty appearance, sometimes caused by mold release compound from the manufacturing process. Conditions such as these are normal and do not indicate that a product is other than new. All items are new unless otherwise specified. Items that are not new are typically stated as refurbished, customer returns offered for sale and open box items and are sold as is and are not returnable. Manufacturers may not honor warranties on other than new products.
- For purposes of our policies, items classified as commercial include, but are not limited to all Aquabrew, all Nuova Simonelli, all Jura commercial (not including Jura-Capresso – all Jura-Capresso qualify for our home equipment policies), all Astra, all ECM, all Pasquini, Espressione machines designated as Commercial, all LaSpaziale, all QuickMill, and Saeco Professional series.
- To better serve our customer, we continue to automate our systems reducing processing times. As a result, we do not guarantee the ability or cancel or modify an order once it is has been placed.
- Christmas Returns: We understand that many shoppers like to buy early for Christmas. Christmas gifts purchased after Thanksgiving may be returned by January 5th or within the normal 30 day period, whichever is later and in accordance with all stated restrictions and exceptions.
Items not meeting the above criteria may be rejected, subject to a 25% restocking fee and repair or replacement costs. Unauthorized or improper returns will be held for 30 days if not rejected. It is the customer's responsibility to request and pay for shipping of items back to the customer that do not qualify for returns. After holding the item for 30 days, we reserve the right to dispose of the item at our discretion. Absolutely no refunds after 30 days from initial shipment of your order
- Unwarranted credit card charge backs and bounced checks will incur a $25 service charge.
- Please note: As an Internet company, we do most of our correspondence through email. If you do not receive a response from our customer service, please check your junk mail folder. Not responsible for filtered email responses.
E-Z Return Form:
Click here
for our E-Z Return Form
Policies updated 5-18-06
Newsletter/Catalog:
When you place your order with Zaccardi's you are automatically added to print catalog list. No need to sign up separately. If you have not yet ordered, please see our catalog link to subscribe to our print catalog. While most customers enjoy our catalogs, not everyone may wish to receive them. You can always be removed from our mailing list by contacting our customer service department by phone or email.
We no longer automatically add our customers to our our E-newsletter list when placing an order. In order to receive our email newsletter, please sign up using the link in the left navigation bar throughout the web site. The newsletter offers coupon codes, sale and special purchase items, feature products, industry news and helpful hints & articles.
For further information regarding our privacy policy, click on the Privacy Policy link at the bottom of the page. To place an order without using your email address, please call our toll free number.
Please note: Due to manufacturer's restrictions, coupon codes and site wide promotions are not valid on the following products and brands: Pre-order, custom and any previously purchased items, commercial equipment, Capresso, Saeco, Miele, Solis, All-Clad, Gaggia, La Pavoni, Spidem, Rancilio, Pasquini, Espressione, Nuova Simonelli, Edgecraft/Chef's Choice, Bunn and Bosch.
Coupons not valid on shipping or tax.
We are here to assit you. If you ever need to contact customer service, you can do so by either email or phone:
customerservice@zaccardis.com 866-675-7790 or 914-721-6043.
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